Responsible Gaming at dkwi
At dkwi, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. Our responsible gaming programme gives every Bangladesh player the tools, resources, and support needed to stay in control. We take our duty of care seriously, and we back it up with concrete features you can activate at any time from your account.
How dkwi Keeps Your Gaming Safe
The following tools are built directly into every dkwi account. You do not need to contact support to activate most of them — they are available through your account settings at any time, free of charge, and take effect immediately or within the timescale noted.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT to keep your spending within a budget you are comfortable with. Limit reductions apply instantly; increases require a mandatory 7-day cooling-off period.
Time-Out
Take a short break of 24 hours, 7 days, or 30 days. During a time-out your account is suspended and you will not receive any promotional emails. The break activates immediately upon request.
Self-Exclusion
Request a longer-term self-exclusion of 6 months, 1 year, 3 years, or permanent closure. Self-exclusion is irreversible for the chosen duration and cannot be undone by contacting support.
Reality Check Alerts
Receive on-screen reminders at intervals you choose (30 min, 1 hour, 2 hours) showing exactly how long you have been playing and how much you have wagered in the current session.
Account Activity History
Review your full transaction history, session logs, and net win/loss statements at any time from your account dashboard. Full transparency over your gambling activity is always one click away.
24/7 Support
Our responsible gaming support team is available around the clock via email at [email protected]. If you feel gambling is becoming a problem, reach out — our trained staff can activate any protection tool on your behalf.
Our Commitment to Responsible Gaming
dkwi was built with the Bangladesh player community in mind. We understand that for the vast majority of players, gambling on dkwi is a recreational activity — something enjoyed alongside cricket season, a weekend game of Pool Rummy, or an evening spin on the slots. Our goal is to ensure it stays that way for everyone.
Responsible gaming is not an afterthought at dkwi. It is embedded into our product design, our staff training, and our operational processes. Every member of our support team is trained to identify and respond to signs of problem gambling. Our platform is engineered to surface responsible gaming tools prominently rather than hiding them in obscure account menus.
We also recognise that problem gambling can affect anyone, regardless of income, location, or level of experience. A player in Dhaka who has enjoyed dkwi for years is just as deserving of our support as a brand-new player making their first deposit via bKash. Our responsible gaming framework applies equally to all registered users.
Our pledge: dkwi will never send promotional offers or bonus notifications to any account that has activated a time-out, self-exclusion, or responsible gaming flag. We proactively suppress marketing to vulnerable players.
Your Protection Tools in Detail
Each tool below can be activated through your dkwi account settings under the "Responsible Gaming" tab. If you cannot locate the tab or need immediate assistance, email [email protected] and our team will action your request within one hour.
Deposit Limits
Control your spending before you start
A deposit limit sets a maximum amount you can add to your dkwi account over a given time period. You can choose from three timeframes: daily (resets at midnight BST), weekly (resets Monday at midnight BST), and monthly (resets on the first of each calendar month). Limits are denominated in BDT and work across all payment methods including bKash, Nagad, Rocket, and Upay.
Reducing your limit takes effect immediately — the new lower cap is enforced from the moment you save the change. Increasing your limit is subject to a mandatory 7-day cooling-off period, which gives you time to reconsider. This asymmetry is intentional: we make it easy to spend less and deliberately slower to spend more.
- Log in to your dkwi account and navigate to Account Settings.
- Select the "Responsible Gaming" tab.
- Choose "Deposit Limits" and select your preferred timeframe.
- Enter your desired limit in BDT and confirm the change.
- A confirmation email will be sent to your registered address.
Time-Out Feature
A short break, effective immediately
The time-out feature is designed for players who want a brief, structured pause from gambling without committing to a full self-exclusion. It is ideal if you feel you have been playing more than intended recently, are going through a stressful period, or simply want to reset your habits before returning.
Available durations are 24 hours, 7 days, and 30 days. During a time-out, your account is immediately suspended — you cannot log in, deposit, or place bets. All scheduled promotions and email communications are paused. When the time-out expires, your account is automatically reinstated and you may log in normally.
Note: A time-out cannot be reversed early. Once activated, it runs for the full duration you selected, regardless of requests to reinstate the account sooner. This is by design — the break is meant to be real.
Self-Exclusion
A longer-term commitment to stop gambling
Self-exclusion is the strongest tool available on dkwi. It is the right choice if you feel that gambling has become or is becoming a genuine problem in your life. Once activated, it cannot be reversed for the duration you choose — not even if you contact support and request reinstatement.
Available self-exclusion periods are 6 months, 1 year, 3 years, and Permanent closure. When you self-exclude, your account is immediately suspended, your personal details are flagged to prevent re-registration attempts, and all marketing communications are permanently suppressed for the duration.
Important: If you choose permanent self-exclusion, your account will be closed and your data retained only as required by law. This action cannot be reversed. Please be certain before selecting the permanent option. If in doubt, start with a 6-month exclusion.
- Go to Account Settings and select "Responsible Gaming".
- Click "Self-Exclusion" and read the information carefully.
- Select your exclusion period and confirm your identity.
- Exclusion activates instantly — you will be logged out immediately.
- A confirmation is sent to your registered email address.
Reality Check Alerts
Stay aware of how long you've been playing
It is easy to lose track of time when you are engaged in a game. Reality check alerts interrupt your session at regular intervals with a clear on-screen message showing the time you have been playing and a summary of your session wagering. The alert gives you a natural pause point to decide whether to continue or stop.
You can configure reality check alerts to appear every 30 minutes, 1 hour, or 2 hours. When the alert appears, you must actively dismiss it before play can continue — it cannot be clicked away accidentally. We recommend setting the shortest interval that feels comfortable to you.
Recognising the Warning Signs
Problem gambling rarely announces itself suddenly. It tends to develop gradually, and many people do not realise their habits have shifted until significant harm has already occurred. Being aware of the early warning signs is the first step to staying in control. Ask yourself honestly whether any of the following apply to you.
If you recognise more than one of these signs in your own behaviour, please do not wait. Use the time-out or self-exclusion tools described above, or contact our support team directly. There is no shame in asking for help — reaching out is the courageous and sensible thing to do.
Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your relationship with gambling. This is not a diagnostic tool — it is a prompt for personal reflection. If you answer "Yes" to three or more questions, we strongly encourage you to activate a protection tool or speak to a professional counsellor.
Answer honestly — your responses are private and not recorded by dkwi.
Have you ever gambled longer than you originally planned, even after telling yourself you would stop at a set time?
Do you sometimes feel a strong urge to gamble that is difficult to resist, even when you know the timing is inappropriate?
Have you ever deposited more money specifically to chase a loss you experienced earlier in the same session?
Has gambling ever caused you to be late for work, miss a family obligation, or neglect an important responsibility?
Have you borrowed money, withdrawn savings, or sold personal items to fund gambling or cover gambling-related losses?
Do you feel that gambling is a way to escape stress, anxiety, loneliness, or other difficult emotions?
Have you kept the extent of your gambling activity hidden from people who are close to you?
You are not alone. Problem gambling affects people from all walks of life. Taking a moment to honestly assess your habits is a sign of strength, not weakness. dkwi's support team is here to help — reach out at [email protected] at any time.
21+ Age Policy
dkwi operates a strict 21-and-above age policy. Gambling is an adult activity, and we take our responsibility to prevent underage gambling with absolute seriousness. No person under the age of 21 is permitted to register an account, make a deposit, or participate in any game or betting market on the dkwi platform.
Our age verification process operates at two stages. The first check occurs during account registration, where you are required to confirm your date of birth. The second — and more thorough — check occurs during KYC (Know Your Customer) verification, which is required before any withdrawal can be processed. During KYC, you must submit a government-issued identity document (National ID card, passport, or driving licence) that clearly shows your date of birth.
If our verification team determines at any stage that an account holder is under the age of 21, the account will be permanently closed with immediate effect. Any funds held in the account will be returned to the original payment source to the extent possible. Bangladesh law and our platform terms strictly prohibit gambling by anyone under 21 years of age.
21+ only. By using the dkwi platform, you confirm that you are at least 21 years of age. Providing false information about your age during registration is a breach of the Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Protecting Minors
If you share your device with children or young people, it is important that you take steps to prevent them from accessing the dkwi platform. We recommend the following practical measures:
- Always log out of your dkwi account fully when you finish a session — do not rely on auto-fill or saved passwords.
- Do not share your dkwi login credentials with anyone, including other adults in your household.
- Consider installing parental control software on any shared device. Well-regarded options available for Android and iOS in Bangladesh include built-in Google Family Link and Apple Screen Time controls.
- Keep payment method apps (bKash, Nagad, Rocket) secured with separate PINs that are not accessible to children.
- If you believe a minor has accessed your dkwi account, contact support immediately at [email protected].
dkwi will never direct advertising toward minors. Our promotional content is restricted to verified adult audiences only, and we do not use game imagery, language, or themes that might appeal to or be accessible to children.
Getting Help Beyond dkwi
If you feel that gambling has become a serious problem, dkwi encourages you to seek professional support beyond the tools available on our platform. Speaking to a trained counsellor can make a real difference. We recommend reaching out to mental health and addiction support services available in Bangladesh.
In Bangladesh, the National Mental Health Institute (NIMH) in Dhaka provides assessment and counselling services. Kaan Pete Roi is a Bangladeshi emotional support helpline staffed by trained volunteers. Community-based NGOs across Dhaka, Chittagong, Sylhet, and Khulna also provide addiction counselling and support groups.
Globally recognised resources such as Gamblers Anonymous operate peer-support programmes that are accessible online and may be available in your area. These groups bring together people who share similar experiences and support one another through recovery.
Seeking support is the right move. If you are struggling, please talk to someone — whether that is dkwi support, a friend, a family member, or a professional counsellor. You do not have to manage this alone, and help is available right now.
Contact dkwi Responsible Gaming Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to activate a protection tool, ask a question, or simply talk through your concerns, we are here to listen and to help — without judgement.
Email: [email protected]
Hours: 24/7, Bangladesh Standard Time (UTC+6)
Response Time: Within 1 hour for responsible gaming requests; within 24 hours for general queries
When you contact us about a responsible gaming matter, please include your registered email address or username so our team can locate your account quickly. All responsible gaming requests are treated as a priority and handled with complete confidentiality.
For immediate account suspension, you can also activate a time-out directly from your account settings — this does not require contacting support and takes effect within seconds. If you are in crisis and need your account suspended right now, log in, go to Responsible Gaming settings, and activate a time-out or self-exclusion without delay.
Play Smart, Play Safe, Play at dkwi
You now have the full picture of our responsible gaming tools. When you are ready to enjoy the platform, dkwi has 500+ games, live cricket odds, and instant BDT payments waiting for you. Always within your limits. Always in control.