dkwi Privacy Policy

1. Overview

This Privacy Policy applies to all personal data collected and processed by dkwi in connection with the dkwi platform at dkwi.io (the "Platform"). It applies to all users who visit, register on, or otherwise interact with the Platform, including players based in Bangladesh and any other permitted jurisdiction.

By creating a dkwi account or continuing to use the Platform after this policy becomes effective, you acknowledge that you have read and understood how dkwi handles your personal data. If you have any questions about this policy or wish to exercise your data rights, please contact us using the details in Section 13.

dkwi takes its data protection responsibilities seriously. We invest in secure infrastructure, staff training, and third-party security audits to ensure that your information is handled carefully at every stage of its lifecycle — from the moment it is collected to the point at which it is deleted.

2. Data We Collect

dkwi collects personal data in several ways: directly from you when you register or use the Platform, automatically through your device and browser, and from trusted third-party sources such as payment providers and identity verification services. The categories of data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh)
• Email address and mobile phone number
• Username and encrypted password
• Government-issued identity document details (National ID, Passport, Driving Licence) submitted during KYC verification

2.2 Financial & Transaction Data

• Payment method identifiers (e.g., the mobile number associated with your bKash or Nagad account, bank account reference numbers)
• Deposit amounts, withdrawal amounts, transaction timestamps, and transaction reference IDs
• Wallet balance history and bonus transaction records

2.3 Gaming Activity Data

• Game sessions played, bet amounts, win and loss records, and game preferences
• Sports betting history including markets selected, odds accepted, and settlement results
• Session durations and responsible gaming tool usage (e.g., deposit limit settings, self-exclusion requests)

2.4 Technical & Device Data

• IP address, browser type and version, device type, operating system
• Referring URL, pages visited on dkwi, time spent on each page
• Cookie identifiers and session tokens (see Section 6)

2.5 Communications Data

• Content of messages sent to dkwi support via email or live chat
• Records of promotional communications sent to you and your interaction with them (open rates, click-through)
• Survey responses and feedback submitted voluntarily

3. How We Use Your Data

dkwi uses the personal data it collects for the following specific purposes. We do not use your data in any way that is incompatible with the original purpose for which it was collected without first obtaining your consent or establishing a new lawful basis.

• Account Management: Creating, maintaining, and securing your dkwi account; processing dkwi login requests; applying your preferences and settings.
• Identity Verification (KYC): Confirming your age (21+), identity, and address to comply with responsible gaming and anti-money-laundering obligations.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers; reconciling transaction records; investigating disputed transactions.
• Game Delivery: Providing access to casino games, slots, live dealer tables, sports betting markets, Pool Rummy, and other Platform features.
• Responsible Gaming: Monitoring for signs of problem gambling; enforcing deposit limits and self-exclusion requests; providing mandatory cool-down periods.
• Fraud Prevention & Security: Detecting and investigating suspicious activity, bonus abuse, multi-accounting, and potential financial crimes.
• Customer Support: Responding to your queries, resolving complaints, and maintaining support interaction records.
• Marketing Communications: Sending you personalised promotional offers, bonus notifications, and Platform updates — only where you have opted in or where permitted by applicable law.
• Platform Improvement: Analysing aggregated usage patterns to improve game selection, user experience, and Platform performance.
• Legal Compliance: Meeting obligations under applicable financial, gaming, and data protection regulations.

4. Legal Basis for Processing

dkwi processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and dkwi — including account registration, payment processing, and game delivery — is carried out on the basis that it is essential to provide the service you have requested.
• Legal Obligation: Processing required to comply with applicable laws — such as KYC identity verification, anti-money-laundering checks, and responsible gaming obligations — is carried out on the basis of legal compliance.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and aggregated analytics is carried out on the basis of dkwi's legitimate interests, provided those interests are not overridden by your own rights and interests.
• Consent: Where dkwi relies on your consent — for example, to send you marketing emails or to place non-essential cookies on your device — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing & Disclosure

dkwi does not sell your personal data. We share data with third parties only where necessary and only under strict contractual controls. The categories of recipients who may receive your data are as follows:

5.1 Payment Service Providers

To process your deposits and withdrawals, dkwi shares the minimum necessary financial and identity data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers act as independent data controllers for their own services and are subject to their own privacy policies.

5.2 Game and Content Providers

Third-party game studios — including but not limited to Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — may receive a session token and anonymised player identifier to facilitate game delivery. These providers do not receive your full identity or payment data.

5.3 Identity Verification Services

dkwi uses accredited KYC verification partners to confirm player identity and age. These partners receive only the documents and data necessary to complete verification and are contractually prohibited from using that data for any other purpose.

5.4 Legal and Regulatory Authorities

dkwi may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or regulatory bodies where required to do so by law, court order, or to protect the rights and safety of dkwi, its players, or the public. Such disclosures will be limited to the minimum data necessary.

5.5 Business Transfers

In the event that dkwi undergoes a merger, acquisition, or sale of its assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

6. Cookies & Tracking Technologies

dkwi uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and understand how players use our services. A cookie is a small text file placed on your device when you visit a website. The types of cookies dkwi uses are:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in during your dkwi session. These cookies cannot be disabled without disrupting the Platform.
• Functional Cookies: Store your preferences such as language settings, preferred game categories, and responsible gaming tool configurations so that you do not need to re-enter them on each visit.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the Platform — which pages are visited most, where users drop off, and which game categories are most popular. This data helps dkwi improve the platform experience.
• Marketing Cookies: Used only where you have given consent, to help dkwi deliver relevant promotional content. You may opt out of marketing cookies at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from using key Platform features including dkwi login.

7. Data Retention

dkwi retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil the purposes described in this policy, comply with legal obligations, and resolve any disputes that may arise after account closure.

As a general guide, the following retention periods apply:

• Account and identity data: Retained for the duration of the account relationship plus five years following permanent account closure, in line with standard financial record-keeping practice.
• Transaction records: Retained for a minimum of five years from the date of the transaction, as required by applicable financial regulations.
• Gaming activity logs: Retained for three years from the date of each session to support responsible gaming monitoring and dispute resolution.
• Support communications: Retained for two years from the date of the interaction.
• Marketing preferences and opt-in records: Retained until you withdraw consent, plus one year thereafter as evidence of your consent history.

When the applicable retention period expires, data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.

8. Security Measures

dkwi implements a layered approach to data security designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser or app and dkwi servers is encrypted using current TLS standards.
• Data Encryption at Rest: Sensitive stored data — including identity documents, payment method references, and passwords — is encrypted using AES-256 or equivalent standards.
• Access Controls: Access to personal data within dkwi is granted on a strict need-to-know basis. Staff with access to sensitive data undergo background checks and regular security training.
• Intrusion Detection: dkwi operates real-time monitoring systems to detect and respond to unusual access patterns, potential breaches, and denial-of-service attempts.
• Third-Party Audits: dkwi's security infrastructure is subject to periodic review by independent security specialists to identify and remediate vulnerabilities.
• Secure Password Storage: Player passwords are hashed using a strong one-way hashing algorithm and are never stored or transmitted in plain text. dkwi staff cannot retrieve your password — only reset it.

Despite these measures, no system is completely immune to risk. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, dkwi will notify affected players promptly and take immediate remediation steps.

9. Your Data Rights

As a dkwi player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. dkwi will respond to verified requests within 30 calendar days.

• Right of Access: You may request a copy of the personal data dkwi holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. Minor account details (e.g., address) can often be updated directly in account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• Right to Restriction: In certain circumstances you may ask dkwi to restrict processing of your data — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests or direct marketing at any time. Marketing opt-outs take effect within 48 hours of request.
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

10. Minors & Age Restriction

dkwi is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The dkwi registration process includes age verification steps, and further identity checks are conducted as part of the KYC process before withdrawals are permitted.

If dkwi discovers or is informed that a registered account is held by a person under the age of 21, all data associated with that account will be deleted and the account permanently closed. Any deposits received will be returned to the original payment method to the extent possible, subject to verification. If you believe a minor has accessed or registered on dkwi, please contact [email protected] immediately.

11. Third-Party Links & Services

The dkwi Platform may contain references to third-party services, particularly in connection with payment processing (e.g., redirecting to a bKash or Nagad payment gateway) or game delivery. When you interact with third-party services, you leave the direct control of dkwi and are subject to the privacy policies of those third parties.

dkwi is not responsible for the data practices of third-party websites or services linked to or from the Platform. We encourage you to review the privacy policies of any third-party service before providing them with your personal data.

12. Changes to This Policy

dkwi reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. When material changes are made, we will notify registered players by email to the address on file at least seven days before the change takes effect, except where a change is required immediately by law or to address a security risk.

The "Effective Date" at the top of this page will always reflect the date of the most recent revision. Continued use of the dkwi Platform after that date constitutes your acceptance of the revised Privacy Policy. If you do not agree to the revised policy, you should stop using the Platform and may request account closure in accordance with the Terms & Conditions.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the dkwi Data & Privacy team using the details below. All privacy correspondence must be in English. We aim to respond to all queries within two business days and to resolve substantive requests within 30 calendar days.

When contacting us about a data rights request, please include your registered email address, a brief description of your request, and any relevant account reference number. This helps us locate your records and process your request as quickly as possible. For security purposes, dkwi may need to verify your identity before acting on any request that involves access to or deletion of personal data.